Sign-in and access

Verification emails, password resets, and invites.

I didn't get my verification email

Check spam, and confirm you used the right address. You can request a new link from the sign-in screen.

If your organization filters external mail aggressively, ask whoever runs it to allow mail from Inverity — this is the usual cause when one person on a team gets the email and another doesn't.

Still nothing? Contact support with the address you signed up with.

My password reset email didn't arrive

Same checks. Confirm you're requesting the reset for the address the account was created with — if you signed up with Google, there may be no password on the account at all, and you should use Continue with Google instead.

I signed up with Google and now I want a password

Contact support from the account email. See Profile and sign-in.

My teammate's invite never arrived

1. Confirm the address in Settings → Team — a typo in an invite is invisible until someone checks.
2. Ask them to check spam.
3. Remove the pending invite and re-send it.

See Team and roles.

I can't see Settings → Plan, Team, or Connectors

Your role doesn't include that capability. Billing and connector management are administrative. Ask a workspace admin — see Team and roles.

I'm in the wrong workspace

If you belong to more than one workspace, confirm which one you're signed in to before concluding that a connector or result is missing. Sources, usage, and results all belong to a workspace, not to you.

I've lost access to the owner account

If the person who created the workspace has left and their address is unreachable, contact support from a company address with the workspace details. This is why an owner account is best held on a shared address — see Create your account.