Billing FAQ

Proration, annual billing, purchase orders, and refunds.

When am I charged?

Your plan renews on your billing period, and your monthly volume resets at the same time. Invoices and receipts are available in the billing portal — open it from the Billing screen in the dashboard.

What happens when I upgrade mid-month?

The upgrade takes effect immediately so the extra volume is available right away. Billing adjusts through the billing portal in the normal way for a mid-period plan change.

Does unused volume roll over?

No. Volume is a monthly allowance, and it resets at the start of each billing period. If you use 40 GB of a 100 GB plan, the unused 60 GB doesn't carry forward.

This is worth knowing when you're planning a backfill: it's better to run it inside one period on a higher plan than to spread it thinly and pay for headroom you never used.

What happens if I go over my limit?

Nothing is charged automatically and nothing breaks. New optimization pauses until the period resets or you upgrade. Your connected sources stay linked and your settings are untouched. See Volume and usage.

Can I get annual billing?

Annual billing is part of the Architect plan. Contact us.

Can I pay by invoice or purchase order?

Purchase orders and invoice-based payment are handled under Architect. Contact sales with your procurement requirements.

Do you charge per user?

No. Plans are priced on volume, not seats. You can invite as many teammates as you need without changing your bill. See Team and roles.

Do you charge per connected source?

No. A workspace can hold several connected sources, and they share the same monthly volume budget.

What counts as usage, exactly?

The source size of each asset Inverity processes. Skipped assets and duplicates don't count. Uploads and connected-source optimization draw from the same budget. Full detail in Volume and usage.

Can I get a refund?

Refund requests are handled case by case — contact support with your account email and what happened.

What happens to my data if I cancel?

Cancelling returns your workspace to the free Foundation tier at the end of the period. Assets already optimized stay optimized in your platform, and your connected sources stay linked. See Data and privacy.

Who can see and change billing?

Only roles with administrative access. See Team and roles.