Contact support

Reach the Inverity team.

We're happy to help.

Email

Email support@inverity.ai. To get a faster answer, include:

• What you were trying to do
• The platform you're connecting, if it's about a connector
• The asset or job, and any message you saw in the dashboard — the exact wording of an error is the single most useful thing you can send
• Your account email, so we can find your workspace

Those four turn a three-message exchange into one reply.

Before you write

Many questions are answered faster here:

• Troubleshooting — sign-in, connector, processing, and delivery issues
• FAQ — usage, quality, and connectors
• Status and incidents — is it just you?

And the three things that most often turn out not to be faults at all:

• "Skipped — not smaller" is Inverity protecting your quality, not an error. See Results and savings.
• Processing paused usually means you reached your monthly volume. See Volume and usage.
• Images that look unchanged on your site are almost always a cache. See Delivery and caching.

Sales and enterprise

For the Architect plan, custom volume, annual billing, purchase orders, or procurement paperwork, email sales@inverity.ai.

Security

To report a security issue, email security@inverity.ai. If you believe an account is compromised, change the password and enable 2FA first, then rotate your connector tokens. See Security.

Feature and connector requests

Tell us what you use — connectors are prioritized based on demand, and knowing who's asking is genuinely how the list gets ordered. Send platform requests to support@inverity.ai.